TERMS AND CONDITIONS
Due to the the boutique nature of Ross Farm and our 3 unique accommodation offerings, we are limited to the following Cancellation, Amendments, No Show policies and Terms:
PAYMENT TERMS (Payments via Stripe)
1. 50% Deposit is charged at time of booking. Bookings are not confirmed until the payment has been processed. The balance of the booking will be charged automatically to the same Credit Card 30 days before your Check-In date.
2. If you book within 30 days, full payment is required at time of booking.
CANCELLATION POLICY
1. If you cancel your booking up to 30 days before Check-In, full refund of the total amount paid, less $50 booking fee.
2. If you cancel your booking less than 30 days before Check-In, no refunds.
3. If you have booked via Airbnb or other booking channel, their Terms and Conditions apply to the booking.
MOVING A BOOKING
We appreciate sometimes plans change, we can move your stay up to 14 days before Check-In.
1. If moving your booking between 14-30 days of Check-In, Ross Farm can hold 100% of your payment in credit for a future stay. To be used within 12 months of your original booking. Please note, guest is liable for any rate changes.
2. If moving your booking between 7-14 days of Check-In, 50% of your booking can be held in credit towards a future stay within 12 months of your original booking. 50% is non-refundable.
3. 0-7 days from Check-In or No Show, full amount paid is non-refundable.
BOND
If you book the Cabin, Barn or Dairy individually, there is no Bond for your stay.
DUO property stays (booking 2 properties together) require a Bond of $400 per stay.
ALL Ross Farm stays (booking entire property) require a Bond of $600 per stay.
Please note this is an authorisation hold only, and is applied to your Credit Card on Check-In and released within 24hrs of Check-Out. Please make sure there are enough funds on your card to cover the Bond before your Check-In day.
CHECK-IN / CHECK-OUT
Check-In is from 3pm
Check-Out is by 10am
Our cleaners will arrive on site at 10am to start preparation for our next guests arrival, please vacate the property by this time and follow the Check-Out instructions supplied.
Late Check-Outs will incur an extra fee of $50 per half hour or part there of.
PLEASE NOTE
We have a 2 night minimum stay on all of our properties.
A charging tariff of $50 per stay for an electric vehicle.
Sliding Doors on the property are very big and heavy, they are to be operated at user’s responsibility + require Adult supervision at all times.
The properties have open fires inside +/or outside, they are also to be operated at user’s responsibility + require Adult supervision at all times.
Please refrain from moving large indoor furniture around, and keep indoor furniture inside and outdoor furniture outside.
NUMBER OF OCCUPANTS
All accommodation must be used for private/residential use only and to accommodate the number of guests stated on your booking confirmation.
Exceeding the stated number of guests will result in a termination of booking and you being required to vacate the property immediately without refund. Charges for additional guests will be debited to your Credit Card without further notice. If the amount owing is above the amount held you hereby accept this liability.
If complaints are received and you are found not to have been respectful of neighbours you will be required to vacate the premises with no further notice or refund.
No extra guests are permitted on the property in tents or any other mobile vehicles.
VISITORS
Tenants and/or visitors shall must park in specific designated areas, and not on lawn.
The tenants are responsible for the behaviour and actions of their visitors whilst on the premises.
Please note that Parking and access is limited.
We must informed in writing of all individuals visiting the property.
EVENTS
No functions or parties may be conducted at the property.
No Weddings are to be held at the property.
No Elopements allowed without prior consent, please note an additional fee will apply and subject to conditions.
Bridal party preparation (wedding elsewhere) requires booking out All of Ross Farm. An additional photography location fee will apply.
PHOTOGRAPHY
Commercial photoshoots are not permitted.
Bridal party preparation photography, a photography location fee will apply. We must be informed of this at time of booking.
CLEANING
All accommodation bookings are accepted on the basis that all occupants treat the property with the same respect as their own home in accordance with these Terms and Conditions.
Please leave the property in a neat and tidy state with all rubbish removed to the relevant outside bins and follow our Check-Out instructions.
A professional clean will be carried out on Check-Out and the cost is additional to your accommodation amount.
Mid-stay cleans & a change of linen are available upon request and do incur additional fees.
If a property is found to be left in an unreasonable state at check out, there will be an extra cleaning charge of $100 minimum. This will be determined by management’s discretion, and will be charged to your credit card without further notice.
CHILDREN
Children are welcome, but are the responsibility of parents or carer.
NOISE
Please be respectful to other guests on the property and our neighbours at all times and keep noise to a minimum, so everyone can enjoy their stay.
PETS
Unfortunately we can not accommodate pets on the property.
DAMAGE
Whilst you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture fittings, or any consequent loss suffered by the Property Owner/Agent.
Any such breakages, damage or loss must be reported immediately and paid for prior to departure. Failure to comply with this condition will result in a debit of any such costs and expenses to your credit card or security deposit without further notice.
SMOKING
There is no smoking inside any of the Properties. If there is evidence of such including a smoke odour you will be charged a fee of $500 to cover the cleaning of curtains, carpets and air-conditioning sterilisation.
$50 will be charged for the removal of cigarette butts from anywhere on the property.
RIGHT TO REFUSE OR REVOKE BOOKINGS
The Booking Agent and the Owner reserve the right to revoke or refuse to honour any property accommodation booking which may in the opinion of either party (and at their sole discretion) be unsuitable for the Property concerned.
BOOKING CONFIRMATION
Once a Guest’s booking has been confirmed, the Guest shall be responsible for payment of the total price for the rental period and all extras (if any) as shown on the confirmation notice on or before the date or dates referred to in such notice.
DISCLAIMER
I/We hereby acknowledge and agree that the Property Owner and Agent will not be held responsible nor liable for:
– Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused whilst I/we are in occupancy of the accommodation due to my/our failure to comply with the Term and Conditions or House Rules;
– Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused due to negligence on my/our /their part.
– Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused as a result of insects or wildlife in or around the accommodation site. All occupants are to take specific care at all time and requested not to approach any wildlife under any circumstances.
INDEMNITY
You, the guest, indemnify the agency against any liability which may attach to the agency as a result of damage, injury or loss being personal or proprietary suffered by any person where damage, injury or loss has been contributed to or caused by any act or occasion of the tenant or his/her visitor.
Management reserves the right to update these Terms + Conditions when required at their discretion.
Much time and care has gone into creating these spaces, please be respectful and we hope you enjoy your stay.
Updated October 2023
TERMS AND CONDITIONS
Due to the the boutique nature of Ross Farm and our 3 unique accommodation offerings, we are limited to the following Cancellation, Amendments, No Show policies and Terms:
PAYMENT TERMS (Payments via Stripe)
1. 50% Deposit is charged at time of booking. Bookings are not confirmed until the payment has been processed. The balance of the booking will be charged automatically to the same Credit Card 30 days before your Check-In date.
2. If you book within 30 days, full payment is required at time of booking.
CANCELLATION POLICY
1. If you cancel your booking up to 30 days before Check-In, full refund of the total amount paid, less $50 booking fee.
2. If you cancel your booking less than 30 days before Check-In, no refunds.
3. If you have booked via Airbnb or other booking channel, their Terms and Conditions apply to the booking.
MOVING A BOOKING
We appreciate sometimes plans change, we can move your stay up to 14 days before Check-In.
1. If moving your booking between 14-30 days of Check-In, Ross Farm can hold 100% of your payment in credit for a future stay. To be used within 12 months of your original booking. Please note, guest is liable for any rate changes.
2. If moving your booking between 7-14 days of Check-In, 50% of your booking can be held in credit towards a future stay within 12 months of your original booking. 50% is non-refundable.
3. 0-7 days from Check-In or No Show, full amount paid is non-refundable.
BOND
If you book the Cabin, Barn or Dairy individually, there is no Bond for your stay.
DUO property stays (booking 2 properties together) require a Bond of $400 per stay.
ALL Ross Farm stays (booking entire property) require $600 per stay.
Please note this is an authorisation hold only, and is applied to your Credit Card on Check-In and released within 24hrs of Check-Out. Please make sure there are enough funds on your card to cover the Bond before your Check-In day.
CHECK-IN / CHECK-OUT
Check-In is from 3pm
Check-Out is by 10am
Our cleaners will arrive on site at 10am to start preparation for our next guests arrival, please vacate the property by this time and follow the Check-Out instructions supplied.
Late Check-Outs will incur an extra fee of $50 per half hour or part there of.
PLEASE NOTE
We have a 2 night minimum stay on all of our properties.
A charging tariff of $50 per stay for an electric vehicle.
Sliding Doors on the property are very big and heavy, they are to be operated at user’s responsibility + require Adult supervision at all times.
The properties have open fires inside +/or outside, they are also to be operated at user’s responsibility + require Adult supervision at all times.
Please refrain from moving large indoor furniture around, and keep indoor furniture inside and outdoor furniture outside.
NUMBER OF OCCUPANTS
All accommodation must be used for private/residential use only and to accommodate the number of guests stated on your booking confirmation.
Exceeding the stated number of guests will result in a termination of booking and you being required to vacate the property immediately without refund. Charges for additional guests will be debited to your Credit Card without further notice. If the amount owing is above the amount held you hereby accept this liability.
If complaints are received and you are found not to have been respectful of neighbours you will be required to vacate the premises with no further notice or refund.
No extra guests are permitted on the property in tents or any other mobile vehicles.
VISITORS
Tenants and/or visitors shall must park in specific designated areas, and not on lawn.
The tenants are responsible for the behaviour and actions of their visitors whilst on the premises.
Please note that Parking and access is limited.
We must informed in writing of all individuals visiting the property.
EVENTS
No functions or parties may be conducted at the property.
No Weddings are to be held at the property.
No Elopements allowed without prior consent, please note an additional fee will apply and subject to conditions.
Bridal party preparation (wedding elsewhere) requires booking out All of Ross Farm. An additional photography location fee will apply.
PHOTOGRAPHY
Commercial photoshoots are not permitted.
Bridal party preparation photography, a photography location fee will apply. We must be informed of this at time of booking.
CLEANING
All accommodation bookings are accepted on the basis that all occupants treat the property with the same respect as their own home in accordance with these Terms and Conditions.
Please leave the property in a neat and tidy state with all rubbish removed to the relevant outside bins and follow our Check-Out instructions.
A professional clean will be carried out on Check-Out and the cost is additional to your accomodation amount.
Mid-stay cleans & a change of linen are available upon request and do incur additional fees.
If a property is found to be left in an unreasonable state at check out, there will be an extra cleaning charge of $100 minimum. This will be determined by management’s discretion, and will be charged to your credit card without further notice.
CHILDREN
Children are welcome, but are the responsibility of parents or carer.
PETS
Unfortunately we can not accommodate pets on the property.
NOISE
Please be respectful to other guests on the property and our neighbours at all times and keep noise to a minimum, so everyone can enjoy their stay.
DAMAGE
Whilst you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture fittings, or any consequent loss suffered by the Property Owner/Agent.
Any such breakages, damage or loss must be reported immediately and paid for prior to departure. Failure to comply with this condition will result in a debit of any such costs and expenses to your credit card or security deposit without further notice.
SMOKING
There is no smoking inside any of the Properties. If there is evidence of such including a smoke odour you will be charged a fee of $500 to cover the cleaning of curtains, carpets and air-conditioning sterilisation.
$50 will be charged for the removal of cigarette butts from anywhere on the property.
RIGHT TO REFUSE OR REVOKE BOOKINGS
The Booking Agent and the Owner reserve the right to revoke or refuse to honour any property accommodation booking which may in the opinion of either party (and at their sole discretion) be unsuitable for the Property concerned.
BOOKING CONFIRMATION
Once a Guest’s booking has been confirmed, the Guest shall be responsible for payment of the total price for the rental period and all extras (if any) as shown on the confirmation notice on or before the date or dates referred to in such notice.
DISCLAIMER
I/We hereby acknowledge and agree that the Property Owner and Agent will not be held responsible nor liable for:
– Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused whilst I/we are in occupancy of the accommodation due to my/our failure to comply with the Term and Conditions or House Rules;
– Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused due to negligence on my/our /their part.
– Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused as a result of insects or wildlife in or around the accommodation site. All occupants are to take specific care at all time and requested not to approach any wildlife under any circumstances.
INDEMNITY
You, the guest, indemnify the agency against any liability which may attach to the agency as a result of damage, injury or loss being personal or proprietary suffered by any person where damage, injury or loss has been contributed to or caused by any act or occasion of the tenant or his/her visitor.
Management reserves the right to update these Terms + Conditions when required at their discretion.
Much time and care has gone into creating these spaces, please be respectful and we hope you enjoy your stay.
Updated October 2023